Our expertise
Customer and Employee Experience
Reimagine customer and employee experiences that builds loyalty and longevity.
At TBX, we put the services providers end customer and employees at the center of everything we do. We believe that starting with your customer and employee challenges will drive better business outcomes to increase your brand loyalty, customer lifetime value, and employee retention.
What we offer
- Research & Insights
- Persona Mapping
- Competitive Benchmarking
- Experience Research
- Strategic Planning & Consulting
- Partner Selection
- Technical Assessments
- Roadmap & Planning
Driving connection and purpose.
We help optimize your business model to transform every facet of your organization to be more agile, efficient, and drive transformational outcomes for faster ROI.
Our approach is to break down the barriers inside and outside your customer’s organizations to drive change to stay relevant. We will help design, build, and execute new experiences that your customers and employees will love.
Persona Mapping
Our team will work with you on understanding the experience designed outcomes from the employee, customer, and partner perspectives first. The TBX methodology is centered around experience-led design that represents a consistent interaction across all assets of your brands ecosystem. This approach allow us to build a roadmap that aligns business priorities to related experience impacts, that justify organizational spend on technology.
Competitive Benchmarking
TBX partners with the leading digital firms for hardware, software, and cloud in the industry. Based on business and technical requirements, we tailor solutions and outcomes that can deliver frictionless growth with organizations at scale.
Experience Research
TBX has deep domain expertise across the following verticals: telecom, healthcare, financial services, education, and government. We apply best practices from retail, digital workplace, stadium, patient, grocery, and restaurant industries to create reliable digital technology solutions that can be modeled via premise, public or hybrid cloud consumption.
TBX revolutionizes the way organizations communicate with people and personalize their interactions through digital technologies.
Capabilities:
Consultative Planning
- Brand Culture Design and Community Impact
- Cross Organizational Business Case Development
- Digital Asset Organization and Financial Structuring
- Leading Technology Research
- Partnership Portfolio Management and Supplier Diversity
Ideation to Blueprint
- Cross Business Process Analysis
- Voice of the Executive, Employee and Customer Reviews
- Front Office to Back Office Role Tours
- Organizational and Industry Competitive Investigation
- Operational Efficiency Workshops and Insights
- Roadmap and MVP Actionable Charter
Enablers
- Executable Project Charters
- Agile Custom UI/UX Development Team
- Ecosystem Integration Center of Excellence
- Strategic Resourcing Bench